Our guarantee
Independent swimming, or your next season is free
4.9 on Google · 56 reviews · Max 2 per instructor
Come to every lesson of your season. If your swimmer can’t swim independently by the end of it, your next season is free, with the same number of lessons per week.
Not sure which program fits? Take the 60-second quiz →
How it works
Three steps, every season
- 1
Come to every lesson
Same instructor, same weekly time, all season. Missed one? Catch it up with a catch-up session and it still counts. Your instructor works on the skills below with a plan built around your swimmer.
- 2
We check at the last lesson
At the last lesson of the season, your instructor checks your swimmer against the skills for their age group and tells you where they are.
- 3
Not there yet? Next season free
Your next season is free, with the same number of lessons per week: 1 per week stays 1 per week, 2 stays 2.
What we guarantee
What “independent swimming” means
Moving through the water on your own, in the shallow or deep end: feet off the floor, not holding the wall or the instructor, and no flotation help, for a real distance, not just a few strokes. Here is exactly what that looks like by the end of the season, for each age group.
Toddlers 2–5
- Swim back to the wall on their own and climb out by themselves
- Roll from their back onto their tummy, then swim back to the wall
- Jump in, swim back to the wall and climb out confidently
Kids & teens 6–15
- Swim on their own for 10 to 20 metres, in the shallow or deep end
- Tread water for 15 to 30 seconds
Tuned to your swimmer: the exact target inside each range is set at the first lesson, based on your swimmer’s age and starting level.
Why 8 to 16 lessons
One season, checked every season
A season is 8 weeks. At 1 lesson per week that is 8 lessons; at 2 per week, 16 lessons. Whichever you book, we check at the end of the season.
Joining after the season started? You’re still covered if your lessons add up to at least 8, a full season’s worth. Choose 2 or 3 lessons per week to get there. For example, with 5 weeks left, 2 lessons per week is 10 lessons.
The fine print
Short and fair
- Come to every lesson of your season. Missed one? Catch it up in the same season with a catch-up session ($29.99 + HST) and it counts as attended. If we ever cancel a lesson, we add a week at the end of the season, so it never counts against you.
- Joined after the season started? You’re covered too, as long as your lessons add up to at least 8, a full season’s worth, by choosing 2 or 3 lessons per week.
- We check at the swimmer’s last lesson of the season, every season.
- The free season has the same number of lessons per week and the same lesson type (semi-private or private) as the season it replaces.
- The guarantee covers semi-private and private lessons, for toddlers, kids, teens and adults.
- It is separate from the first-lesson promise: don’t like your first lesson? Let us know within 24 hours and get a full refund.
Questions
Guarantee FAQ
What counts as independent swimming?
‘Independent swimming’ means moving through the water on your own, feet off the floor, without holding on to anything and without any flotation help. By the end of the season: toddlers swim back to the wall and climb out on their own, roll from back to tummy and swim to the wall, and jump in, swim back and climb out; kids and teens swim 10 to 20 metres on their own and tread water for 15 to 30 seconds; adults swim 20 to 30 metres on their own and tread water for 20 seconds to 1 minute. The exact target in each range is set for each swimmer at their first lesson.
Why 8 to 16 lessons?
One season is 8 weeks. At 1 lesson per week that is 8 lessons; at 2 per week, 16. We check at the end of every season, whichever you book.
We’re joining after the season started. Does the guarantee still apply?
Yes, as long as your lessons add up to at least 8, the same as a full season at 1 lesson per week. Joining late, choose 2 or 3 lessons per week to get there. For example, with 5 weeks left, 2 lessons per week is 10 lessons. Come to every one, and we check at your last lesson of the season.
When do you check?
At your swimmer’s last lesson of the season. Your instructor goes through the skills for their age group and tells you the result.
What if my swimmer needs more time?
That is what the guarantee is for. If they can’t do their age group’s skills by the end of the season, the next season is free, with the same number of lessons per week.
Does it apply to adults who are nervous in the water?
Yes. Adults 16+ are guaranteed to swim 20 to 30 metres on their own and tread water for 20 seconds to 1 minute by the end of the season, or the next season is free. Beginners welcome.
What if we miss a lesson?
Catch it up. A missed lesson you catch up in the same season with a catch-up session ($29.99 + HST, up to 3 per weekly time) counts as attended for the guarantee. A lesson that isn’t caught up means the guarantee no longer applies for that season, but you still keep your 2 free make-up tokens for your next enrollment.
More on refunds and missed lessons: Policies & terms.
Try it first
Try your first lesson, backed by our guarantee
Pay for your first lesson only: $39.99 + HST today ($64.99 + HST private)
Love it? Your season continues. Don’t like it? Let us know within 24 hours and get a full refund. No registration fees.
Guaranteed: independent swimming in 8–16 lessons, or your next season is free.
Come to every lesson of the season, or catch it up.
See exactly what’s guaranteed →Not sure which program fits? Take the 60-second quiz →