Frequently asked questions
Everything parents and adult beginners ask before booking
Prices, ages, times, refunds and what to bring. Still unsure? Call (437) 292-4611.
Booking & prices
Full breakdown: how much swimming lessons cost in Mississauga.
How much do swimming lessons cost at Apex Swimmers?
Pricing is per lesson: semi-private $39.99 + HST, private $64.99 + HST, per 30-minute lesson. The Winter Season (December 6 – February 27) is 11 weeks, and you pick 1, 2 or 3 lessons per week. The minimum is 1 lesson per week for the season, 11 lessons, which is $439.89 + HST semi-private or $714.89 + HST private. 2 lessons per week is 22 lessons with one free ($839.79 + HST semi-private). You pay $0 when you book and try your first lesson risk-free; love it and your season is charged 24 hours after your first lesson, by card or in 4 with Klarna; not for you, cancel before then and pay nothing. No registration fees.
How do I book?
Tap Enroll, pick your lesson type, choose an open weekly time from the live calendar, and pay by card or Klarna. You see real availability and your exact total before you create an account. Or call (437) 292-4611 and we book it with you.
Is there a close date for enrollment?
There is no close date. Book before the Winter Season starts on December 6 to get all 11 weeks. After that you can still join at any open weekly time for the lessons left, with no registration fees. Sunday early afternoon and weekday 6:00 – 7:00 PM fill first, and once a weekly time is taken it is gone for the season.
How fast will my child (or I) learn to swim?
11 to 22 lessons (one Winter season at 1 or 2 lessons per week). In that range, toddlers put their face in, swim to the wall and climb out on their own; kids and teens get past the fear of deep water and become safe, independent swimmers in the shallow or deep end; adults get over the fear of deep water, float, and swim on their own in the shallow or deep end. Our guarantee: independent swimming in 11 to 22 lessons. Come to every lesson of your season (or catch up any you miss with a catch-up session), and if your swimmer can’t swim independently by the end of it, your next season is free, with the same number of lessons per week. ‘Independent swimming’ means moving through the water on your own, feet off the floor, without holding on to anything and without any flotation help. By the end of the season: toddlers swim back to the wall and climb out on their own, roll from back to tummy and swim to the wall, and jump in, swim back and climb out; kids and teens swim 10 to 20 metres on their own and tread water for 15 to 30 seconds; adults swim 20 to 30 metres on their own and tread water for 20 seconds to 1 minute. The exact target in each range is set for each swimmer at their first lesson. Full details: apexswimmers.com/guarantee/
Who can try the first lesson risk-free?
Swimmers new to Apex: a swimmer who has never had an Apex lesson or a paid enrollment. It is checked per swimmer, so a brand-new sibling in a family that already swims with us still qualifies. Swimmers coming back enroll for the season, pay once or in 4 with Klarna, and can use their make-up tokens.
Can I pay in instalments?
Yes. Your season is charged 24 hours after your first lesson, by card or in 4 interest-free payments with Klarna.
Lessons & ages
What ages do you teach?
Ages 2 and up, in three groups: toddlers 2–5, kids and teens 6–15, and adults 16+ (including adult beginners who are nervous in the water). Every lesson is private (one swimmer) or semi-private (two swimmers from the same group), so the plan is built around the person in the water, not a class. Adults are never paired with children.
When are lessons?
Winter Season lessons run Sunday 12:00 – 4:00 PM and Monday to Thursday 5:30 – 8:30 PM (no lessons December 20 to 26, the holiday break). The season is 11 weeks; you pick 1, 2 or 3 weekly times and keep them for the whole season, same day, same time, same instructor. Real open times are shown on the booking page before you create an account.
What happens if we miss a lesson?
Life happens, and we understand. Because your weekly time is reserved for your swimmer all season, a lesson you miss or cancel can't be refunded, but you never lose it. Every weekly time comes with both: up to 3 private 30-minute catch-up sessions to catch it up this season ($29.99 + HST each), and 2 free make-up tokens for your next enrollment. If we ever have to cancel a lesson (no instructor available to cover, or the pool is closed), your season is extended by a week so you still get every lesson you paid for.
How does the extra swimmer / extra weekly time offer work?
Your first weekly time is full price. Every weekly time you add after that, a 2nd lesson per week for the same swimmer, or a sibling, partner or friend joining with their own time, gets its first lesson free. That is $45.19 off per extra time for semi-private, or $73.44 for private, HST included. Two swimmers at 2 lessons per week saves three lessons; three swimmers at 3 lessons per week saves eight ($361.51). Add-on times need 4 or more lessons. Using make-up tokens too? A weekly time gets at most 2 free lessons in total, so a weekly time that already has its first lesson free can use 1 token. Two swimmers sharing one semi-private time (siblings, partners or friends) pay the semi-private price each, and the second swimmer's first lesson is free.
What is the difference between private and semi-private?
Private is one swimmer with the instructor ($64.99 + HST per lesson). Semi-private is two swimmers with one instructor ($39.99 + HST each), siblings, partners, friends, or a swimmer we pair at the same level. Both are 30 minutes and both keep the same instructor every week.
The pool
Where are the lessons?
In an indoor heated pool at 5100 Satellite Drive, Mississauga, near Dixie & Eglinton, minutes from Etobicoke and Pearson Airport. Apex's section of the pool is reserved for lessons; the rest of the pool may be in use by other swimmers, but your instructor is teaching only your swimmer or pair.
Is there parking?
Yes, there is a parking lot on site at 5100 Satellite Drive. The pool entrance is inside the building; your instructor meets you on the pool deck for your first lesson.
What should we bring?
Swimsuit, towel, and goggles if you like them. Swim diapers are required for toddlers who are not toilet-trained. Showers and change rooms are on site.
Can parents watch?
Yes. There is deck seating beside the pool for the whole lesson.
Refunds & missed lessons
Do I have to pay for the whole season upfront?
No. You pay $0 when you book. Love it? Your season is charged 24 hours after your first lesson, by card or in 4 Klarna payments. Not for you? Cancel before then and pay nothing. If you continue, your 11-week season at 1 lesson per week is $439.89 + HST semi-private or $714.89 + HST private. The 24 hours start once every weekly time you booked has had its first lesson, and a missed first lesson still counts. We text you the exact charge time. For swimmers new to Apex. Swimmers coming back enroll for the season (pay once or in 4 with Klarna) and can use their make-up tokens. Families who paid for the season in full keep their money-back guarantee.
Who is my swimmer paired with in a semi-private lesson?
Your choice. Register in an open weekly time with a sibling, friend or family member and share it. If you enroll on your own, we match your swimmer with one other swimmer from the same age group, toddlers 2–5, kids and teens 6–15, adults 16+. Adults are never paired with children.
Can my child make up a missed class?
Yes, and you get both. Catch it up this season with a private 30-minute catch-up session ($29.99 + HST, up to 3 per weekly time, booked from your client portal). On top of that, every weekly time also comes with 2 free make-up tokens for your next enrollment, or to send to a friend. A missed lesson you catch up counts as attended for our guarantee.
What is a catch-up session?
A private 30-minute session with an Apex instructor, to catch up a missed class or just practise: $29.99 + HST. Every weekly time you enroll in comes with up to 3 catch-up sessions this season, on top of your 2 free make-up tokens. They are optional: book them only if you want them. One student comes 1-on-1. Two students on your account can come together in one 1-on-2 session, and each uses one of their own. Three students? Book 2 sessions. Times: Monday to Thursday at 4:30 or 8:00 PM, and Sundays at 3:00 PM. Book at least 24 hours ahead, up to 14 days ahead, from your client portal. Open once you are fully enrolled: after your first lesson, once your season is paid. A missed lesson you catch up with a catch-up session counts as attended for our guarantee. Cancel 24 hours or more before for a full refund. Later cancellations and no-shows count as used and aren’t refunded.
Can two of my children come to the same catch-up session?
Yes. Two students on your account can come together in one 1-on-2 session for $29.99 + HST, and each uses one of their own catch-up sessions. With 3 students, book 2 sessions. Adults and children are never in the same session.
What are make-up tokens?
Can’t make a class? To cover lessons you miss during your enrollment, every weekly time you enroll in comes with 2 free make-up tokens. Each token is 1 free lesson, semi-private or private, on a future enrollment. They never expire. Max 2 free lessons per weekly time in total: your full-price weekly time can use 2 tokens, and a weekly time that already gets a free first lesson (a 2nd lesson per week or another swimmer) can use 1. Don’t need them? Give them to a friend or family member from the Missed Classes page of your client portal. A token gift is separate from referrals. Tokens are issued once that weekly time is paid in full. Tokens have no cash value and can’t be refunded. Tokens used on an enrollment cancelled before its first lesson go back to your account.
Can I use make-up tokens in the season I got them?
No. Your weekly time is reserved all season, so missed classes are covered on your next enrollment instead. Each token covers a full lesson, with a maximum of 2 free lessons per weekly time in total: your full-price weekly time can use 2 tokens, and a weekly time that already gets a free first lesson (a 2nd lesson per week or another swimmer) can use 1. Tokens never expire, and if you don’t need them you can send them to a friend or family member from your client portal.
What if Apex cancels a lesson?
If we have to cancel, an instructor is sick or the pool is closed, we add a week to the end of your season at the same day and time.
Not sure which program fits?
Answer seven quick questions and we suggest the lesson type, days and a quote, no account needed.
The Winter Season has finished · the next season is open on the booking page · same prices per lesson.
Winter Season underway · join at any open weekly time and pay only for the lessons left · no registration fees.