The rules, in plain language

Try your first lesson risk-free: $0 today

When you book, you pay $0. Your weekly time(s) are held for the whole season, and your card is saved securely by our payment processor (Stripe). Nothing is charged before your first lesson.

Love it? Your season total (HST included, after any discount) is charged automatically to that card 24 hours after your first lesson, unless you cancel first. We text and email you the exact amount and the exact time, and remind you again before the charge.

Not for you? Before that time, tap "Cancel" in the link we text you (or in your client portal), or call (437) 292-4611. You pay nothing at all: there is no first-lesson payment to refund, and your weekly time is released. If we hear from you before the deadline, we stop the charge right away.

Prefer 4 payments? During the same 24 hours you can switch your season to Klarna (4 interest-free payments) from the same link; your card is then not charged.

If you booked more than one weekly time or more than one swimmer, the 24 hours start once every weekly time and every swimmer has had its first lesson. If you miss your first lesson, the 24 hours still start from its scheduled time. If we cancel or move your first lesson, the 24 hours move with it.

If the charge to your card fails, we text you a secure payment link from Apex Swimmers; your weekly time stays held while we sort it out with you.

This applies to swimmers new to Apex: a swimmer who has never had an Apex lesson or a paid enrollment, checked per swimmer, not per account. Swimmers coming back enroll for the season and pay once or in 4 with Klarna. Families who paid for their season in full keep the money-back guarantee they booked with: tell us within 24 hours of the end of your first lesson and the full amount you paid is refunded.

Catch-up sessions: extra private time this season

A private 30-minute session with an Apex instructor, to catch up a missed class or just practise: $29.99 + HST.

Every weekly time you enroll in comes with up to 3 catch-up sessions this season, on top of your 2 free make-up tokens. They are optional: book them only if you want them.

One student comes 1-on-1. Two students on your account can come together in one 1-on-2 session, and each uses one of their own. Three students? Book 2 sessions.

Times: Monday to Thursday at 4:30 or 8:00 PM, and Sundays at 3:00 PM. Book at least 24 hours ahead, up to 14 days ahead, from your client portal.

Open once you are fully enrolled: after your first lesson, once your season is paid.

A missed lesson you catch up with a catch-up session counts as attended for our guarantee.

Cancel 24 hours or more before for a full refund. Later cancellations and no-shows count as used and aren’t refunded.

Make-up tokens: free lessons for your next enrollment

Can’t make a class? To cover lessons you miss during your enrollment, every weekly time you enroll in comes with 2 free make-up tokens.

Each token is 1 free lesson, semi-private or private, on a future enrollment. They never expire.

Max 2 free lessons per weekly time in total: your full-price weekly time can use 2 tokens, and a weekly time that already gets a free first lesson (a 2nd lesson per week or another swimmer) can use 1.

Don’t need them? Give them to a friend or family member from the Missed Classes page of your client portal. A token gift is separate from referrals.

Tokens are issued once that weekly time is paid in full.

Tokens have no cash value and can’t be refunded. Tokens used on an enrollment cancelled before its first lesson go back to your account.

Our 11–22 lesson guarantee

Our guarantee: independent swimming in 11 to 22 lessons. Come to every lesson of your season (or catch up any you miss with a catch-up session), and if your swimmer can’t swim independently by the end of it, your next season is free, with the same number of lessons per week.

‘Independent swimming’ means moving through the water on your own, feet off the floor, without holding on to anything and without any flotation help. By the end of the season: toddlers swim back to the wall and climb out on their own, roll from back to tummy and swim to the wall, and jump in, swim back and climb out; kids and teens swim 10 to 20 metres on their own and tread water for 15 to 30 seconds; adults swim 20 to 30 metres on their own and tread water for 20 seconds to 1 minute. The exact target in each range is set for each swimmer at their first lesson.

Full details, with what each age group will be able to do: www.apexswimmers.com/guarantee/

Changing your mind before your first lesson

Changed your mind before your first lesson? Cancel from the link we text you, or call (437) 292-4611, and you pay nothing.

Refunds go back to the original payment method, including Klarna plans.

Missed and cancelled lessons

Life happens, and we understand. Because your weekly time is reserved for your swimmer all season, a lesson you miss or cancel can't be refunded, but you never lose it. Every weekly time comes with both: up to 3 private 30-minute catch-up sessions to catch it up this season ($29.99 + HST each), and 2 free make-up tokens for your next enrollment. If we ever have to cancel a lesson (no instructor available to cover, or the pool is closed), your season is extended by a week so you still get every lesson you paid for.

Cancel from your family account so your instructor knows not to wait on deck. Families who enrolled before September 17, 2026 keep the one refundable cancellation they booked with.

Season and schedule

The Winter Season runs December 6 to February 27: 11 weeks, no lessons December 20 to 26, the holiday break. You book 1, 2 or 3 weekly times and keep them for the season: 11 lessons per weekly time, 1 lesson per week. A weekly time added after the season starts needs 4 or more lessons left. Weekly times are first come, first served.

Lessons are 30 minutes. Please arrive 10 minutes early for your first lesson.

Payment

Prices are $39.99 + HST per semi-private lesson and $64.99 + HST per private lesson. No registration fees. No auto-renewal.

There are no registration fees.

Your season is charged 24 hours after your first lesson, by card or in 4 interest-free payments with Klarna.

Your first weekly time is full price. Every weekly time you add after that, a 2nd lesson per week for the same swimmer, or a sibling, partner or friend joining with their own time, gets its first lesson free. That is $45.19 off per extra time for semi-private, or $73.44 for private, HST included. Two swimmers at 2 lessons per week saves three lessons; three swimmers at 3 lessons per week saves eight ($361.51). Add-on times need 4 or more lessons. Using make-up tokens too? A weekly time gets at most 2 free lessons in total, so a weekly time that already has its first lesson free can use 1 token.

Health and safety

Swim diapers are required for swimmers who are not toilet-trained. Please keep swimmers home when they are unwell. A parent or guardian stays on the pool deck for swimmers under 12.

Privacy

We collect your name, contact details and your swimmer's age and progress to run your lessons and your progress page. We do not sell your information. Questions: support@reply.apexswimmers.com.